Accountabilities

• Serve as the second line of escalation for account-related inquiries by resolving issues and providing feedback for future improvement.
• Engage with account management teams by organizing educational workshops and participating in revenue-generating activities, such as tele sales campaigns and sales blitzes.
• Collaborate with Account Managers (local & global) to manage account information and ensure timely maintenance in Etihad’s CRM tool.
• Support sales teams by preparing content, data, and presentations in line with Etihad’s value proposition.
• Assist in generating new sales opportunities through lead follow-ups and maintaining accurate lead records in Salesforce.
• Be curious about learning and growth and complete all relevant trainings in your area of responsibility and specialism and be able to coach your peers to embed the learning.
• Liaise with trade to secure Groups business and develop an understanding and utilisation of GSO. Communicate Groups policies clearly and effectively to trade and customers to ensure proper adherence. Conduct visits to group agents with Account Managers to further strengthen relationships.
• Distribute marketing and policy information to trade and corporate customers.
• Process Commercial Gesture’s and waivers as required by the account management team.
• Maintain client records in Salesforce and collaborate across departments to share information and complete tasks.
• Maintain effective working relationships both within the department and across other Etihad departments (i.e. Revenue Management, Marketing, etc.). Ensure a ‘can do’ attitude is applied to sharing workloads, displaying flexibility and offering support to colleagues when required, such that all tasks are completed on time.

Education & Experience

• Minimum Degree with 3 years of work experience within relevant field with focus on sales support/analysis
• Previous work experience in relevant field (Sales area or ticketing / customer service)
• Strong team player, actively contributing to the teams’ productivity.
• Hands on experience in Microsoft Office Suite Excel, Outlook, and Word
• Experience with data and reporting is preferred.
• Adequate knowledge of fares and ticketing.